Last updated: August 13, 2026
Eligible regular merchandise may be returned when you request return authorization within 7 calendar days of confirmed delivery. Conditions and exclusions apply.
Seven-day return window
To start a return, email info@begoryshop.com or submit a 7-day return request within 7 calendar days after the carrier confirms delivery. Include your order number and the item you want to return. Do not mail an item until BegoryShop provides written return authorization and instructions.
After authorization, the return must be tendered to the carrier within 7 calendar days. An unauthorized or late return may be refused. The seven-day request deadline does not limit rights that cannot legally be waived.
Return conditions
Eligible merchandise must be unused, unworn, unwashed, unaltered, undamaged after delivery, and returned with its original packaging, tags, accessories, and proof of purchase. Regular-price and sale merchandise is eligible when it meets these conditions, unless the product was explicitly marked final sale before purchase.
The customer is responsible for arranging and paying tracked return shipping. Original shipping and return shipping are not refundable unless the return results from BegoryShop's error or applicable law requires otherwise. BegoryShop does not charge a restocking fee for an eligible return. Exchanges are not guaranteed; you may return an eligible item and place a separate order.
Items that cannot be returned
- Custom, personalized, engraved, made-to-order, bulk, and event-favor merchandise.
- Gift cards and items explicitly identified as clearance or final sale before purchase.
- Items that have been used, worn, washed, altered, or damaged after delivery, or that are missing original packaging, tags, or accessories.
- Any item that cannot be resold for health or hygiene reasons after its protective seal or packaging has been opened.
Damaged, defective, incorrect, or missing items
If an item arrives damaged or defective, the wrong item arrives, or part of the order is missing, contact us within 3 calendar days of delivery. Include the order number, a description of the issue, and clear photographs of the item and packaging. Keep all packaging until we finish reviewing the claim.
After review, BegoryShop may provide a replacement, repair, store credit, or refund as appropriate and as required by law. We will provide return instructions if the item must be sent back. Do not mail anything without written authorization.
Custom pieces, personalized items, and event favors
Custom, personalized, bulk, and event-favor orders are final sale. Approved specifications, quantities, colors, wording, proofs, and event dates are the customer's responsibility. After written approval or after materials or production have been committed, the order cannot be cancelled or changed unless BegoryShop agrees in writing. A production defect or a material difference from an approved specification should be reported within 3 calendar days of delivery.
Shipping delays and undelivered orders
Delivery estimates are not guarantees. If we cannot ship within the time stated at purchase, or within the time required by applicable law when no time is stated, we will provide any delay notice, cancellation choice, or refund required by law. This return policy does not remove rights that apply to merchandise that was never shipped or received.
Inspection and refunds
BegoryShop will inspect a returned item after receipt. If the return is approved, we will initiate a refund to the original payment method, normally within 5 business days after approval. Your payment provider or financial institution may need additional time to post the credit. If a return does not meet this policy, we will contact you before taking further action.
Non-waivable rights
Nothing in this policy limits rights or remedies that cannot legally be waived, including rights relating to materially misdescribed, defective, incorrect, or unshipped merchandise.
Written copy and contact
You may request a written copy of this policy. Email info@begoryshop.com or use the contact page and include your order number when applicable.